Orbitz for Business Low Fare Promise

If you book an airline ticket on Orbitz for Business and then find a lower airfare for the same flights, dates, airline and travelers on another Web site, your organization may be entitled to a $50 credit.

• The fare must be at least $5 less per ticket than the airfare booked on Orbitz for Business.
• The lower total airfare may not include Web site service, booking, processing, shipping, paper-ticket or other fees.
• You must provide the complete Web address (URL) where you found the lower airfare.
• You must file a claim by Midnight Central Time of the same day you booked the Orbitz for Business flights.
• To submit a claim, go to the itinerary under the "My Trips" tab and click the "Low Fare Promise" link. It will display a claim form with all the required fields.

Remember to make a printout or take a screen shot of the page with the lower airfare, either the itinerary confirmation or the summary page just prior to booking, in case a customer service representative has questions. You and your organization can expect a response to your claim within 10 to 15 business days.

Please read the Low Fare Promise terms and conditions below for full details.

Orbitz for Business Low Fare Promise Terms and Conditions

1. The Orbitz for Business Low Fare Promise is available to anyone who makes a qualifying airfare booking through the Orbitz for Business website. Qualifying bookings must occur on Orbitz for Business on/after May 13, 2006.
2. The Orbitz for Business Low Fare Promise applies only to airline tickets booked on Orbitz for Business for travel within the domestic 50 United States, and only for tickets booked using a valid credit card with a United States billing address.
3. The Orbitz for Business Low Fare Promise applies only to the total airfare and does not apply to differences based on service, booking, processing, shipping, paper-ticket and other fees not collected on the airline ticket.
4. If you find an airfare for the same flights and dates of travel, on the same airline, with the same flight numbers, for the same passengers, itinerary, cabin, and subject to the same fare restrictions on any other full service travel Web site or airline site that is at least $5 lower than the airfare you booked on the same day on Orbitz for Business, Orbitz for Business will give your organization a credit in the amount of $50 for every ticket in your Orbitz for Business reservation, for which you have found the lower fare.
5. To submit a claim, fill out and submit the claim form located next to itinerary under the My Trips tab on Orbitz for Business. Once you select the qualifying trip, click the "Low Fare Promise" link and the claim form will automatically include the required details of the trip. You will need to provide the following additional information:
   • Complete Web address (URL) reflecting the lower airfare you found online
   • Total airfare quoted on the other Web site for all tickets including taxes (but excluding web site service, booking, processing, shipping or other fees)
6. Your claim must be submitted by midnight Central Time of the same day you booked your ticket on Orbitz for Business. Claims may be submitted only via the online claim form on Orbitz for Business's Website and not through any other e-mail address or any Orbitz for Business phone number.
7. The Orbitz for Business Low Fare Promise applies to lower airfares of $5 or greater found on another full-service travel Web site or airline Web site. The confirmed airfare you booked on Orbitz for Business will be compared to the airfare on the other site at the last point immediately prior to booking. Fares must be compared with like fare restrictions, so for example, if an unrestricted airfare is booked on Orbitz for Business, it will not qualify for the Orbitz for Business Low Fare Promise if compared to a restricted airfare found on another Web site.
8. The Orbitz for Business Low Fare Promise does not apply to lower airfares that are available on Orbitz for Business or to refundable tickets that you choose to refund.
9. Orbitz for Business reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information.
10. The Low Fare Promise does not apply to unpublished rates that are not available to the general public. Rates not available to the general public include, but are not limited to, corporate discount airfares, government fares, military fares, meeting fares, wholesaler fares or consolidator fares.
11. The Low Fare Promise does not apply to package fares, such as airfares sold as part of a travel package.
12. The Low Fare Promise does not apply to airfares where the carrier or itinerary details are unknown until after booking, nor does it apply to differences of less than $5 or to service, booking, processing, shipping, paper-ticket and other fees not charged on the airline ticket.
13. The Low Fare Promise does not apply to total airfares on another Web site that have been reduced as a result of promotional discounts, such as dollars off coupons, loyalty program discounts or fly free offers.
14. An Orbitz for Business member may not be eligible for the Low Fare Promise if his/her organization elects not to participate. Check with the organization's travel administrator for policy details.

Verification of Claims and Coupon Redemption

Following submission of a claim, the Orbitz for Business Customer Service Team will contact you and your organization via e-mail. If we are unable to replicate the lower airfare, we may request additional information and documentation (such as a screen shot) from you in order to verify the lower online airfare. Please keep a copy of all such documentation.

1. Orbitz for Business reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information.
2. Upon verification of the lower online airfare, Orbitz for Business will send you and your organization an e-mail confirming a credit of $50 USD for each eligible ticket booked as part of the same confirmed reservation on Orbitz for Business for which you have found the lower fare. One credit will be issued per reservation. You can expect to receive your e-mail confirmation within 10-15 business days of verification of your claim.
3. If your qualifying booking on Orbitz for Business is for a refundable ticket and you later refund the ticket, any credit issued in connection with the Orbitz for Business Low Fare Promise as a result of your having submitted a claim based on finding a fare lower than the fare you paid on the refunded ticket will become void and invalid. If your qualifying booking is canceled within 48 hours of booking, your claim or any credit will not be valid.

Void where prohibited by law. Orbitz for Business reserves the right to modify or cancel the Orbitz for Business Low Fare Promise at any time without prior notice. Any modification will be effective upon posting of modified Orbitz for Business Low Fare Promise Terms and Conditions on the Orbitz for Business web site. Any cancellation will be effective upon removal of references to the Orbitz for Business Low Fare Promise and the Orbitz for Business Low Fare Promise Terms and Conditions from the Orbitz for Business web site.

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